Overview

Client Service Specialist (Corporate Healthcare)

Location: Southampton/Winnersh

Salary: £28,000-£30,000

Hours : Monday to Friday, 9am-5pm

My client who are within the Financial Services industry are seeking a Client Services Specialist to join their fast growing team. You will be responsible for my clients internal healthcare benefits, running their corporate client schemes. To apply for this role you will need previous experience working with Corporate clients within a private medical or private healthcare environment.

 

Job Description:

Ensure the smooth running of my clients Healthcare benefits (PMI, Cashplan, Dental, Travel) on a

day to day basis.

Develop, maintain and cultivate a constructive and professional relationship with Sales Consultant, the Reward Team within the business and the holding providers at all levels.

Be the first point of contact for day to day administration from the Reward Team, Sales Consultant and the holding providers.

Independently respond to queries from the Reward Team and hold providers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.

Co-ordinate administration of schemes, including but not limited to invoicing, client queries, underwriting & communication material.

Proactively initiate and manage the gathering of all relevant data for the scheme renewals and full data auditing to ensure accuracy at all times.

Proactively work with Reward Team in relation to their benefit windows including input into webtext, benefit confirmations & providing rates.

Support on all M&A activity within the group  supporting the transition of groups into the main policies.

Prepare template client reports as requested by Sales Consultant.

Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.

Ensure that client records and in-house system is always kept up to date including new business,  retention and financial information.

Provide a proactive professional telephone handling service for both internal & external calls including insurers, clients and colleagues.

Receiving complaints and escalating as appropriate.

Support Sales Consultant with new business opportunities including M&A activities, ensuring a first class, first impression to the client.

Act as a role model in terms of technical knowledge and behaviours.

 

Qualifications & Experience:

Experience in Customer Service  Essential

Microsoft Office Skills – Essential

IF7 – Preferable

Experience in the financial services industry

Experience in Healthcare  Essential