Overview

Customer Service Advisor

Location: Fleet

Salary: £18,000 – £20,000

Hours: Monday – Friday, 7.45am – 4.15pm

Do you enjoy providing an excellent customer service?

Are you looking to kickstart your career?

My client based in Fleet is looking for a Customer Service Advisor to join their friendly growing team. No experience is necessary but is preferred. They’re looking for someone who is willing to learn and is passionate when it comes to achieving high customer satisfaction. You will receive full training and daily support whilst be surrounded by a friendly team. Once you have completed your training there will be the option for you to work from home but you can also work in the office if you wish.

Responsibilities:

Handling inbound customer queries, complaints and requests by email

Dealing with complaints over the phone as necessary

Liaising with Suppliers to gain information necessary to resolve cases

Liaising with the Product and services manager to resolve cases

Completing Court paperwork as necessary (small claims/mediation)

Using the Recording System to retrieve customer phone calls for use as evidence to resolve cases

Handling outbound responses to customer

Working with Operations Manager, Sales Managers, Accounts Manager and Corporate Team to provide a seamless service to our customers.

Work with Sales Managers to reduce complaints and retain bookings.

Responding to chargebacks

Provide support to the Product and service manager when necessary to facilitate the smooth running of the Department.

To provide support to the accounts department by ensuring that you are communicating clearly in regard to when a refund may need processing.

To carry out any other duties as may be reasonably expected in accordance with the position