Overview

Customer Service Agent (Full Time)

Location: Lymington

Salary: £20,000 + Benefits

My client based in Lymington is an exciting company looking to grow their Customer Services team. They pride themselves on providing their customers both in the UK and internationally with a consistent, friendly and knowledgeable service. They are looking for candidates who are positive, friendly and organised and are happy working evenings and/or weekends as part of a 5 day week.

Responsibilities:

Using the company systems to answer email, phone & Live Chat queries

Prompt attention to queries and comments made via social media

Answering general technical queries about the website and mobile app

Answering queries regarding customer statements and financial activity

Providing a friendly, helpful advice to both parent and child account holders

Administrative tasks (monitoring risk alerts, one-off tasks etc.)

Support Member Services Management

Customer call backs

Responding to Social Media contacts in Facebook & Twitter & Instagram

Person Specification:

Happy working in a committed, busy, team environment

Strong written and verbal skills

Ability to work independently

Ability to be flexible in a role

Ability to be flexible with hours including evenings and weekends

Excellent organisational skills

Excellent phone manner essential

Good technical skills – happy to learn new systems

Working knowledge of Excel & Word

Benefits:

Free tea and coffee and loads of fruit

Workplace pension scheme

25 days paid holiday a year (pro rata)

Westfield Cash Health Plan

Westfield Surgery Plan after 3 years service

Westfield Perks

Training opportunities to further develop your craft

Cycle to Work scheme via salary sacrifice