Overview

Customer Support and Sales Manager

Location: Bracknell

Salary: £40,000 + Car Allowance + Bonus

My client based in Bracknell is looking for a Customer Support and Sales Manager to come on board and join their team. You will be managing a team of 9 and they are looking for strong candidates who have at least 3 years’ experience managing a team.

 

Responsibilities:

Head sales initiatives to support Sales Reps in achieving /targets/Drive and shape development and understand opportunities and threats to grow the business.

Develop and analyse sales reports presenting findings to Head of Sales

Establish account relationships and develop an account management strategy to ensure this customer base is supported and maintained.

Build strong relationships with customers to ensure repeat business.

Attend regular Waste Services meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings.

Monitor, focus and record figures on customer retention and reasons for cancellation.

Understand customer requirements and find suitable solutions to meet those needs.

Direct interface with clients to assist with the resolution of customer concerns.

Resolves issues with contracts and commercial operations.

Coaches employees on best practices for managing contract issues and handling daily issues and tasks.

Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation

Collate and improve database of information regarding contacts/leads etc.

Regularly benchmark competitors to assess our competitiveness within the market.

Engage in and evaluate customer feedback to ensure service meets/expectations.

Assist with the marketing strategy for the department and any planned marketing campaigns.

Assist customers in achieving their waste management goals and endorse for industry rewards where applicable.

Represent the company at relevant trade /events.

Prepare and produce presentations to promote the company’s services.

Ensure that detailed and accurate information if provided to the transport team including any specific customer demands and any potential hazards.

Any other duties as requested by the Head of Sales or SMT

 

Person Specification:

Educated to GCSE or NVQ standard with high grades in English and Maths.

Full driving license.

At least 3 years’ experience within a similar role ideally within the waste or construction sector.

Previous experience of successfully selling into the industry with strong skillset in negotiation and closing.

Excellent local geographical knowledge.

Strong people management skills with the ability to motivate and act upon any issues in a timely manner.

Ability to take initiative and anticipate needs.

A talented and concise communicator in writing and in person.

Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum.

Strong financial/acumen.

Professional and effective relationship-building skills.

A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance.

Ability to work well within a diverse business and use your own initiative.