Inside Sales Manager

Full Time

£42,000 P.A. + Commission

Additional responsibilities for the Inside Sales Manager include setting KPI’s, tracking sales, producing management reports and forecasting to the Head of Sales

In this role you will engage with teams split by market segment including Healthcare, Corporate Enterprise, Security & Defence and Creative. The team is a mixture of office and field based sales people with this role directly managing the office based members.

You will be self-motivated and tenacious, working to achieve defined target metrics and supporting sales pipeline in line with the overall aims and objectives of the Company.

Working as part of a Sales & Marketing structure where you will report to the Head of Sales, you’ll thrive in an environment of clear, continuous communication and collaboration and be able to successfully manage priorities and deliver results in a dynamic setting. You’ll embrace change, seeking opportunities through curiosity and demonstrate a growth mindset


  • Manage the work of inside sales team to ensure continued profitable growth
  • Coach, train and develop team
  • Evaluate and monitor sales account manager’s performance using targets and KPIs
  • Motivate team of inside account managers and promote positive, proactive culture
  • Execute sales analysis, prepare sales reports and suggest improvements
  • Prepare weekly, monthly and quarterly sales forecasts
  • Prepare regular internal reports including stock, backorders and performance
  • Use all available data and reports to ensure all orders are processed and shipped in the quickest possible time and customers are always kept informed
  • Use customer feedback to generate ideas and feedback market trends about new feature or product requirements
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication culture inside your team

Skills, Knowledge and Experience

  • Understanding of channel and/or indirect sales
  • Hands on experience with and understanding of CRM software and MS Office
  • In-depth understanding of sales processes
  • Excellent communication and interpersonal skills
  • Proven coaching, mentoring and team management skills to enable your team to excel in their roles
  • Business level language skills and understanding of IT equipment end user demands, able to converse confidently via telephone, face to face and via email
  • Demonstrates a customer first approach and is proactive in resolving any challenge that they are faced with
  • Can influence at all levels and builds credible external networks
  • High attention to detail and level of accuracy
  • A creative thinker with the ability to work in an agile and disruptive environment
  • Works well under pressure, able to make good judgements and decisions
  • Logical and organised, able to plan and structure their day to achieve KPI’s