Operations Admin Assistant
Salary: £21,000 – £23,000
Working Hours: Tuesday – Saturday 9am – 5.30pm or Wednesday – Sunday 9am – 5.30pm
My client is looking for an Operations Admin Assistant to come on board and join their growing team. You will be support the customer service team and be essential to the smooth running of the day to day processes. They are looking for an organised problem solver who is enthusiastic and works well in a team. This is a great opportunity for you to grow your skillset, while working and support some of the Senior Management Teams and service providers.
Refunds – Swift return of funds upon request or part of cancellation
Reconciliations – ensuring the customer accounts are in order.
Investigating and resolving member transaction disputes through chargebacks and internal/external communication
Escalations – Investigating customer queries and responding within set SLA.
Processes & Procedures – to support new product innovations.
Administration tasks such as statement reconciliations.
Someone who is organised and able to set priorities and work towards a goal
Excellent interpersonal skills both written and verbal
Able to communicate within a team environment at all levels of the business both internally and externally
A positive approach to learning
A problem solver who can assess situations to identify causes, gather and process relevant information
Knowledge of working with Microsoft applications – Excel, Word, PowerPoint
Used to working in a service level environment that involves multi-tasking and prioritisation of tasks
Ability to be flexible with your hours
Working knowledge of Google Suite
33 days of holiday (including public hols). You’ll also get a birthday lie in on us
Excellent Induction with ongoing learning and development throughout your career
Free tea, coffee and loads of fruit
Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension
Westfield Cash Health Plan (for you and your children)
Westfield Surgery Plan after 3 years’ service
Helpful and collaborative team where your ideas are welcomed
Great Company days out, incentives such as our legendary Christmas parties and Company meet up!
Long Service awards – 3 years and 5 years
Family Friendly leave policies
Discounts on cinema restaurants and shopping via Westfield rewards membership