Operations Administrator
Reports to: Head of Operations
Location: Crowthorne, Berkshire
Salary: £25,000 – £27,000
Full Time, Permanent
Monday – Friday, 9am – 5pm, 37.5 hours per week (Office based)
My client is recruiting for an Operations Administrator to join their team. My client are looking for candidates who have got experience in Order Processing, Sales Administration, Customer Service or Operations. The ideal candidate will have strong Excel skills (ideally Intermediate to Advanced) and will be able to handle multiple orders/queries.
Responsibilities
Deal with enquiries from clients, customers, reseller, external sources or from within the Company either by written form, personal contact or telephone to ensure that any queries are dealt with in a timely and efficient manner.
Working towards SLAs
Processing sales orders
Raising Purchase Orders and requesting payments
Accurately entering sales orders onto the order/stock management system, ensuring they are on the correct sales account, discount levels and product reference numbers
Ensure the products on sales orders are accurately picked, packaged and despatched.
Products are despatched either by courier, post or electronically.
Working with numerical detail logging card numbers, serial numbers, digital codes, product SKUs and card denominations
Enter information into company computer systems accurately and to relevant time scales
The Ideal Candidate
Holds high attention to detail
Great communication skills verbal and written
Ability to work under pressure
Computer skills including accurate data entry
To have great knowledge/skills of Microsoft Excel
Excellent multi-tasking skills and prioritisation skills
Focused on delivering results
Resourceful and able to initiate activity
Reliable, dependable and adaptable
