Customer Service Agent
Location: Farnborough
UK Team Salary: £22,880
UK Shift Pattern: Tues 8-4, Weds 8-4, Thurs 10-6, Fri 10-6, Sat 12-8
US Team Salary: £24,960
US Shift Pattern: Sun-Thurs, 2pm-10pm
My client based in Farnborough who are in the Fintech industry are seeking a Customer Service Agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to all customers.
Daily Duties
Answer customer enquiries via email, telephone & Live Chat queries
Prompt attention to queries and comments made via social media
Answering general technical queries about the website and mobile app
Answering queries regarding customer statements and financial activity
Providing a friendly, helpful advice to both parent and child account holders
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Support Member Services Management
Customer call backs
Responding to Social Media contacts in Facebook & Twitter & Instagram
Skill Set
Strong written and verbal skills
Ability to work independently
Excellent phone manner
Youve been where we are about to go:
Ability to be flexible in a role
Excellent organisational skills
Happy working in a committed, busy, team environment
Good technical skills
Happy to learn new systems
Working knowledge of Excel & Word
Benefits
Workplace pension plan
30 days of holiday (including all but 3 public holidays)
Health cash plan.
An excellent Induction & onboarding program with ongoing learning & development throughout your career
A performance-related reward scheme ranging from £500 to £1,000 every 6 months
Physical and Mental Wellbeing support and platforms for you and your family
Breakfast and snacks every day
Great company events local and abroad!
Enhanced Maternity and Paternity leave
Salary Sacrifice options
Your Birthday Day off
