Overview

Customer Services Representative

Location : Farnborough

Salary £24,500 – £26,500 + benefits

My client who are based in Farnborough are looking for a Client Service/Customer Service Representative to join their team. We are looking for a candidates who have got strong customer service skills and are professional. This role requires someone to have strong communication skills and excellent attention to detail.

Daily Duties

The purpose of the Client Liaison team is to be the lead point of telephone and email contact for clients and prospects needing our advice and services.  The team manages both our inbound and outbound customer service and marketing campaign requirements, booking appointments with our advisers and are the first line response for answering any questions our customers have.

Manage inbound and outbound calls and book appointments, as well as respond to customer questions, resolve their issues and guide them to the appropriate service or point of contact

Responding to customer emails that are sent into the Client Liaison team that require follow up

Outbound GDPR compliant calls with clients and prospects after the launch of a marketing campaign to book appointments

Generating required number of quality appointments (i.e. where there is a genuine need for our advice) to clients and prospects

You will be expected to be able to report on your performance, highlighting any areas of you have encountered that may require a different approach or training

Skill set

Attention to detail

Excellent communication and listening skills

Excellent telephone manner

Strongly customer focused and be able to manage and overcome objections in a financial services sales context

The ability to relate to people and not get flustered in conversation

Accuracy and attention to detail is paramount.

Resilient and diplomatic.