Customer Services Representative
Farnborough (Hybrid options available)
£26,000–£29,000 + benefits
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities
- Acting as the first point of contact for clients and prospects via phone and email
- Managing inbound and outbound calls, booking appointments with advisers
- Responding to customer queries, resolving issues, and directing customers to the appropriate service
- Handling follow-up emails received by the Client Liaison team
- Making GDPR-compliant outbound calls following marketing campaigns to book appointments
- Reporting on individual performance and highlighting areas requiring alternative approaches or training
Skills & Experience Required
- Excellent communication and listening skills
- Strong attention to detail and accuracy
- Confident and professional telephone manner
- Customer-focused with the ability to manage and overcome objections (within a financial services context)
- Calm, resilient, and diplomatic approach
- Ability to build rapport and remain composed in conversation
Benefits
- Private Medical Insurance (individual cover)
- Income Protection (75% salary for up to 3 years)
- Life Assurance (4x annual salary)
- Critical Illness Cover (£50,000 lump sum)
- Pension: 6% employer / 3% employee