Hire Controller
Location: Cardiff
Salary: £29,000 – £31,000 + quarterly bonus
Hours: day-time working hours
Permanent, onsite
My client is appointing a Hire Controller for their energetic team based in Cardiff due to a recent expansion, working both internally, operationally and directly with customers.
You will be focusing on improving customer service delivery, responsible for the smooth running of the hire desk and control of all hires coming in and out of the depot.
Responsibilities
Oversee and manage operations to meet agreed service delivery levels in an efficient, personable and professional manner
Oversee and manage local fleet stock levels and work closely with internal teams to ensure local and network fleet supply is maximised to support business objectives
Undertake internal review and audit of local contract activity to support quality management within local team and in line with company process expectations
Locally oversee and quality manage the new contracts and off-hires activity within local depot and support general enquiries in line with company process standards
Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients
Responsible for (in conjunction with the central teams) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities
Handle and manage incoming external / internal calls and sales enquiries to support local team as required
Provide rate support to local team when Depot Manager is unavailable
Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals
Opportunity to be involved in developing existing and new customer accounts through outbound sales activity
Support and achieve delivery of sales growth targets for all products and services.
Experience/Skills
Demonstratable experience within a construction, plant and tool or similar hire operations role is essential.
Negotiating and time management skills (essential)
Proven experience in selling products & services to end user
Competent levels of IT understanding
Effective organisational and communication skills
Capable of developing strong client relationships
Confidence to work on own initiative
Good planning and preparation skills
Flexible in approach to the role to meet business requirements
Benefits
Sales and loyalty bonus
Group Life assurance – 3x salary (once out of probation)
32 days holiday (inclusive of Bank Holidays)
Pension
Perk Box
Birthday Gift
Day working hours