Sales Administrator
Location: Basingstoke
Salary: £30,000 per year
Type: Full-time, in-person
Experience Required: 5+ years in sales administration, ideally with export experience
Key Responsibilities
Managing end-to-end order process for both export and domestic orders, including transport coordination
Processing customer orders via phone, email and online portals
Liaising with the production and warehouse team to confirm despatch dates and delivery schedules
Ensuring timely and compliant despatch of customer orders
Arranging freight bookings and liaising with shipping companies and couriers
Handling customer queries and providing outstanding support to both domestic and export clients
Updating the customer database and maintaining the price book
Using Sage 50 (or similar) for order processing and invoicing
Supporting the sales team with administration and customer liaison
Performing general office duties as required
Key Skills & Experience
Minimum 5 years of sales administration experience
Experience with domestic and international order processing
Proficient in Microsoft Office (Excel, Word, Outlook)
Working knowledge of Sage 50 (or similar ERP system)
Highly organised, strong attention to detail, and excellent communicator
Able to multitask and work cross-functionally with internal teams and external partners
Customer-focused with a proactive approach to service
Working Hours & Benefits
Hours: Monday to Friday, 08:00 – 16:30 (1-hour lunch)
Holiday: 25 days + public holidays (rising to 28 days after 2 years)
Benefits: Private healthcare (including dental & optical) after qualifying period
