Service Coordinator
Salary: £28,000-£30,000
Location: Camberley
We are looking for a proactive and detail-oriented Service Desk Coordinator to support and manage day-to-day operations my Fire and Security clients team. This full-time role is essential in coordinating engineer schedules, handling service requests, and ensuring excellent customer service. If you are from the Fire and Security industry and are seeking a new role please apply today!
Key Responsibilities
Log and manage service requests via phone/email
Schedule and dispatch engineers based on urgency and location
Coordinate daily diaries and logistical support
Communicate with clients, providing updates and resolving queries
Support engineers and ensure equipment is ordered/booked
Schedule services, quoted works, faults, and revisits
Close completed jobs and assist with reporting
Log complaints and assist with key account support
Follow service procedures and suggest process improvements
This role requires strong communication, organisational skills, and the ability to thrive in a fast-paced environment.
Key Skills
Experience using Simpro (essential)
Experience working within the Fire and Security industry
Good phone and email communication
Strong organisational skills
Confident talking to customers and solving problems
Able to work in a fast-paced environment
Positive attitude and team player