Overview

Account Manager

Location: Aldershot

Salary: £25,000 – £27,000

My friendly family company based in Aldershot is looking for an Account Manager to join their team. They pride themselves on offering a welcoming, open and innovative environment. This role is idea for you if you have a passion for providing excellent customer service and have strong interpersonal skills.

 

Responsibilities:

Assist the Senior Account Managers and Customer Service Manager in the day to day operations

Proactively manage own workload, working towards any targets given

Communicate and collaborate with other departments to ensure customer specific requirements are met

Ensuring complaints and ensure they are addressed quickly and consistently

Prepare for and participate in the weekly meetings to go through credits and complaints

Work closely with the Senior Account Manager to ensure customer accounts remain within terms

Work closely with existing and new customers, building face to face relationships, maximising sales opportunities via outbound and inbound telephone calls

Ensure that each customer receives outstanding service by providing a friendly and professional environment

Establishing rapport and maintaining solid product knowledge

Assist with challenging client requests or issue escalations as needed

To assist in the day to day duties of the Customer Services tasks and objectives

 

This role is for you if you:

Are tech savvy, able to work with excel and comfortable using video technology to interact with customers and employees

Have strong interpersonal skills to develop rapport and build relationships with new/existing customers

Methodical approach to your work ensuring high accuracy of right first time

Proven work experience as an Account Manager, Key Account Manager and managing/leading a team

Have an excellent command of written and spoken English

Put the customer at front of mind when making your decisions

 

Benefits:

Working in our newly refurbished and spacious offices

Access to internal and external training, funded by the business

Workplace pension scheme

Cycle storage

Referral bonus when you bring your friends to join the team

Credit to spend each year on our products

28 days of holiday a year (including public holidays)