Account Manager
Location: Aldershot
Salary: £25,000 – £27,000
My friendly family company based in Aldershot is looking for an Account Manager to join their team. They pride themselves on offering a welcoming, open and innovative environment. This role is idea for you if you have a passion for providing excellent customer service and have strong interpersonal skills.
Responsibilities:
Assist the Senior Account Managers and Customer Service Manager in the day to day operations
Proactively manage own workload, working towards any targets given
Communicate and collaborate with other departments to ensure customer specific requirements are met
Ensuring complaints and ensure they are addressed quickly and consistently
Prepare for and participate in the weekly meetings to go through credits and complaints
Work closely with the Senior Account Manager to ensure customer accounts remain within terms
Work closely with existing and new customers, building face to face relationships, maximising sales opportunities via outbound and inbound telephone calls
Ensure that each customer receives outstanding service by providing a friendly and professional environment
Establishing rapport and maintaining solid product knowledge
Assist with challenging client requests or issue escalations as needed
To assist in the day to day duties of the Customer Services tasks and objectives
This role is for you if you:
Are tech savvy, able to work with excel and comfortable using video technology to interact with customers and employees
Have strong interpersonal skills to develop rapport and build relationships with new/existing customers
Methodical approach to your work ensuring high accuracy of right first time
Proven work experience as an Account Manager, Key Account Manager and managing/leading a team
Have an excellent command of written and spoken English
Put the customer at front of mind when making your decisions
Benefits:
Working in our newly refurbished and spacious offices
Access to internal and external training, funded by the business
Workplace pension scheme
Cycle storage
Referral bonus when you bring your friends to join the team
Credit to spend each year on our products
28 days of holiday a year (including public holidays)
