Customer Service Administrator
Location: Farnham
Hours: Monday to Friday, 8:30am-5:30pm
Salary: £25,400 per year
About the Role
Do you enjoy speaking with customers and building lasting relationships? If sales targets aren’t your thing but you thrive on providing excellent service and retaining clients, this could be the perfect opportunity for you.
We’re looking for a Customer Service Administrator to join the VAT Support team. This team plays a key role in customer retention and promoting additional products and services, making it ideal for someone confident, customer-focused, and proactive.
Key Responsibilities
Contact customers who wish to deregister to promote service benefits or offer alternative solutions
Identify cross-selling opportunities to maximise service usage
Follow up with customers to gather outstanding information to progress applications
Detect and address gaps in customer data through proactive outreach
Manage the deregistration process when necessary
Maintain accurate digital customer records and use the department’s internal ticketing system
Company Benefits
On-site parking
22 days annual leave (increasing to 25 with length of service)
NEST pension scheme (auto-enrolment)
Cycle to Work scheme
Study support and training through ILM
Access to Medicash (healthcare cash plan and additional perks)
Essential Skills
Experience in a fast-paced customer service environment, ideally office/phone-based
Confident phone manner and comfortable spending most of the day on calls
Strong written and verbal communication skills
Excellent time management and organisational skills
Able to manage multiple priorities under pressure
Self-motivated, goal-oriented, and adaptable
Proficient in Microsoft Word, Excel, and Outlook
