Customer Service Representative
Permanent
£26,000
Bracknell
Full time – 9am – 5.30pm (Mon – Fri)
My client is looking for a Customer Service Representative, to join a busy team in the furniture design industry.
They are looking for a professional to assist with customer concerns, answer questions, and provide information about their products and services. As a brand ambassador, you will manage customer interactions, respond to phone and email inquiries, and maintain accurate records to ensure the best possible customer experience.
Responsibilities
Handling customer queries, providing a premium first impression and professional service
Manage inbound telephone enquires as well as responding to customer emails and live chats
Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales, this may involve leasing with suppliers to get to an appropriate resolution
Identify and assess the customers needs and follow the correct processes to achieve a resolution within the companys SLAs
Responsibilities
Proven/demonstrable experience of dealing with complex customer queries
Be able to demonstrate how well you work under pressure and adapt to changing requirements
Confidence making telephone calls and a great telephone manner
Excellent communication skills, both written and verbal
Excellent Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
Ability to put customers at ease and build rapport and credibility with them
Education/Qualifications
GCSE Maths and English
Benefits
Free on-site parking
Pro-rata of 20 days holiday
Generous staff discount after 6 months of service
Regular office social events
In-house training and development to support your growth
Workplace pension scheme
